• Becca’s Bags offers worldwide shipping through Purolator and DHL Expedited Post, which includes tracking and signature upon delivery for your convenience and peace of mind.

• Becca’s Bags is happy to accommodate requests for Express Shipping or alternative courier services. Please note that additional shipping fees may apply.

• For further details or assistance, please email us at hello@beccasbags.ca or use our website's live chat to connect with someone from our team.

• After placing your order, you will receive a confirmation email to acknowledge that our fulfillment team has received it. Once your order has been fulfilled, a confirmation email will be sent containing your tracking details.

• We ship orders Monday through Saturday, from 10 AM to 6 PM PST, excluding holidays. Please allow 1-2 business days for processing.

• All orders are shipped with tracking and require a signature upon delivery.

• If an order cannot be received for any reason, any associated costs will be the responsibility of the customer.

• Shipping Within Canada: Shipments within Canada usually take 2-5 business days.

• Shipping to the United States: Shipments to the United States usually take 4-7 business days.

• International Shipping: Shipments outside North America, international shipping usually takes 5-10 business days.

• Customs Clearance: Please note that the estimated shipping times do not account for potential delays due to customs clearance.

• Shipping Timeframes: Canada Post shipping times may vary and are not guaranteed. Becca’s Bags cannot be held responsible for deliveries made outside the estimated timeframe.

• Delayed Shipments: Delays in shipping are not a valid reason for canceling an order.

• Canada: Becca's Bags offers complimentary shipping on purchases over $2,000. For orders under $2,000, a flat shipping rate of $50 applies.

• United States: A flat shipping rate of $100 applies to all orders.

• International (Rest of the World): International shipping rates vary. Please refer to the rates provided at checkout.

• Prepaid Shipping: Please note that we do not offer customer prepaid shipping. All shipping fees must be paid through Becca's Bags at checkout.

• For all tracking-related inquiries, please contact the courier directly using the tracking number provided in your order fulfillment confirmation email.

• Unfortunately, for orders placed with a credit card, PayPal, or Affirm, orders can only be shipped to the address matching the credit card.

• For orders placed with E-Transfer, an address change can be requested within 30 minutes of placing the order, provided it has not yet been processed for shipment. To request an address change, please contact us at hello@beccasbags.ca.

• If the new shipping address affects the tax rate, the order may need to be canceled and reordered to apply the correct tax rate.

• Shipping Fees: Please note that all shipping fees are non-refundable.

• Shipping Restrictions: For security reasons, Becca’s Bags requires all orders to be shipped to the billing address associated with the credit card used for purchase. Shipping to a different address is not permitted. We highly recommend using e-transfer for Canadian orders if a different shipping address is necessary.

• Order Cancellation Rights: Becca’s Bags reserves the right to cancel any orders at our discretion.

• Local Pick-Up is available free of charge in Downtown Vancouver, BC, Canada.

• Local Pick-Up is by appointment only.

• Pick-Up Availability: Local pick-up is available by appointment Monday through Sunday, 10 AM to 6 PM PST, excluding holidays. Appointments can be booked starting 48 hours after purchase.

• Booking an Appointment: Select your pick-up date and time on the cart page before checkout.

• Order Confirmation: After placing your order, you'll receive a confirmation email with your pick-up time noted. Once your order is fulfilled, you'll receive another email confirming it’s ready for pick-up at your appointment. This email will include the pick-up address and detailed instructions for pick-up.

• Important Reminder: If you do not receive an email confirming your order is ready for your pick-up appointment, contact us before coming to your appointment.

• Forgot Your Appointment Time? Check your order confirmation email or your customer account order page. If no time is listed, please contact us.

• Need to Reschedule? Contact us to make changes to your appointment.

• Same-Day Pick-Up Requests: Contact us prior to purchase to confirm availability.

• Contact Us: For all local pick-up inquiries, email us at hello@beccasbags.ca.

• Pick-Up Instructions: Local pick-up is available exclusively for the original credit card holder. You must present a valid photo ID for the credit card used to place the order at the time of pick-up. If the original cardholder is unable to collect the order, please contact us at hello@beccasbags.ca to arrange an alternative solution.

• Payment Requirement: Only orders that have been paid in full are eligible for local pick-up.

• Pick-Up Time: If an order cannot be picked up within 14 days, any associated costs will be the responsibility of the customer.

• Missed Appointments: If you miss your pick-up appointment twice, you will no longer be eligible to use the local pick-up service.

• Order Cancellation Rights: Becca’s Bags reserves the right to cancel any order or local pick-up at our discretion.

• Taxes on Canadian Orders: Product prices do not include taxes. All Canadian orders will be charged the applicable tax based on the shipping destination's provincial tax rates. As a British Columbia-based business, we are required to collect tax on all orders shipped within Canada.

• Taxes on International Orders: Orders shipped outside of Canada are not subject to Canadian sales tax at the time of purchase. However, you may incur additional taxes and/or duties when your order is processed through customs in your destination country. Please refer to the customs regulations in your country for more information on additional duties and taxes.

• Responsibility for Duties and Taxes: Becca’s Bags is not responsible for any additional duties, taxes, or fees applied by customs.

• Refused Orders: In the case of refusal at customs, the order will be considered final sale, and the recipient will still be liable for the order, shipping fees, taxes, and any additional customs or duty charges.

• Why Are Your Tax Rates Different from Other Companies? Becca's Bags applies the tax rate based on the provincial tax of the shipping destination for orders within Canada. As an incorporated business based in British Columbia, we are legally required to do so. If another company charges only 5% across Canada or no tax at all, they are, in fact, not complying with tax regulation law.

If your package is marked as delivered but you have not received it, please contact the appropriate party below based on your order type:

• Orders with Seel Worry-Free Purchase Protection: Please contact Seel directly for assistance through the Resolution Centre here.

• Orders without Seel Worry-Free Purchase Protection: Please contact Canada Post directly for assistance here.

• Please note that Becca’s Bags is not responsible for any loss, damage, theft, or delays that occur once your order has been shipped from our location to the provided shipping address.

• As of September 20, 2024, Becca’s Bags offers the option to insure your order with Seel Worry-Free Purchase, providing coverage for lost, stolen, or damaged items on U.S. orders up to $3,000 USD and international orders up to $5,000 CAD. For full details, please visit Seel's website here.

• If you choose to opt out of Seel Worry-Free Purchase at checkout, Becca’s Bags is not liable for any lost, stolen, or damaged orders.

• Becca’s Bags is not responsible for packages delivered to incorrect addresses due to incomplete or inaccurate shipping information provided by the customer. Please ensure that all address details—including apartment, suite, unit number, or buzzer number—are correct before completing your order.

• Seel Worry-Free Purchase offers customer protection against loss, damage or theft during delivery of your order.

• Additionally, Worry-Free Purchase includes carbon offsets for the emissions resulting from your order’s delivery and transit.

• Worry-Free Purchase is a third-party service offered and administered by by Becca’s Bags' partner, Seel.

• No, Seel Worry-Free Purchase is not mandatory. However, if you choose to opt out of this protection at checkout Becca’s Bags is not liable for any lost, stolen, or damaged orders if you choose to decline it.

Seel Worry-Free Purchase covers package loss, damage, and theft that meet the following criteria:

• Loss: Domestic (Canada) packages not delivered before the 30th day following order fulfilment (i.e., the date when the order is shipped by Becca's Bags) or international packages (Rest of World) not delivered before the 60th day following order fulfilment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

• Theft: Packages marked “delivered” yet not received are considered a “theft”, though this may be due to some mishaps that are not criminal in nature. To qualify as a case of theft, supporting documents, such as a police report, may be required. See what supporting documents are required for a Claim of Theft here. The compensation for a verified case of theft is the value paid for the purchased item(s).

• Damage: Shipping Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items is up to the value paid for the purchased item(s).

Seel Worry-Free Purchase covers returns for US orders:

• Returns: The return protection policy can be found here.

• Add Protection at Checkout: For a modest fee, you can add Seel Worry-Free Purchase at checkout to safeguard your order against loss, damage, and theft.

• Confirmation and Coverage Details: If you purchase Seel Worry-Free Purchase with your order, you will receive a confirmation email from Seel with complete coverage details and instructions on how to report any issues with your order.

• Filing a Claim: If your protected order is lost, damaged, or stolen, you can report the issue through the Seel Resolution Center. You will receive an email confirmation once your claim is successfully submitted.

• Claim Review Process: Seel will then assess your claim to determine if it qualifies for a payout. Claims are typically reviewed within 1-2 business days. You can track the status of your claim through the Seel Resolution Center.

• Refund Process: If your claim is approved, a refund will be automatically issued to you.

To qualify for a payout, you must adhere to the following issue reporting requirements:

• Lost Packages: For packages marked as "not delivered" by the carrier, the issue must be reported no earlier than 30 days after the order fulfillment date for domestic (Canada) shipments and 60 days for international (Rest of World) shipments.

• Damaged or Stolen Packages: For packages marked as "delivered" by the carrier but that are damaged or stolen, the issue must be reported within 7 days from the time the carrier updates the delivery status.

• Reporting Deadline: All issues, regardless of type, must be reported within 90 days of the order date.

• The Worry-Free Purchase fee is non-refundable unless the customer’s order is canceled prior to shipment or Seel elects in its sole discretion to provide a refund.

Seel Worry-Free Purchase does not cover the following :

• Merchant Errors: Seel Worry-Free Purchase does not cover returns resulting from merchant errors, such as receiving the wrong item, a defective product, incorrect size, or wrong colour.

• Additional Fees: Other fees, including shipping, processing, authentication and cleaning fees, are not covered by Worry-Free Purchase.

Seel Worry-Free Purchase does not offer coverage for the following countries:

• Cuba

• Iran

• North Korea

• Russia

• Syria

• United Kingdom